Q: Do I have to place my order online or can I call?
A: You may call customer service at 1-800-443-7549 and we will be happy to place an order for you.
Q: What should I do if I receive my order and it is incorrect?
A: Contact customer service at 1-800-443-7549 or email firstname.lastname@example.org and we will be happy to assist you.
Q: What if my package arrives damaged?
A: Save the package and contact customer service at 1-800-443-7549 and we will be happy to assist you.
Q: I have not received my order. What should I do?
A: You most likely received a confirmation email with a FedEx tracking number.
Start there and if you are not able to locate your order, contact customer service at 1-800-443-7549.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal and Theraderm Gift Cards.
Q: What is your return policy?
A: If you are not pleased with a product please contact customer service at 1-800-443-7549 and we will be happy to assist you. We accept returns received 30 days from the purchase date and provide a full refund of the product purchase price. Shipping charges are refunded in cases of product defect or shipping errors caused by Theraderm. Only orders placed through Theraderm.net can be returned through Theraderm.net. Products purchased through a physician’s office should be returned to the office where they were purchased.
Q: Are Theraderm products tested on animals?
A: No, our products are never tested on animals.
Q: Are Theraderm products paraben free?
A: Yes, our products are paraben free.
Q: Are Theraderm products gluten-free?
A: Yes, our products are gluten-free.
Q: Can I use Theraderm products while pregnant or nursing?
A: Yes,with the exception of Reversion Clear Skin System components, these products contain salicylic acid.
Ask your doctor before using this product during pregnancy or while nursing.
Q: May I purchase the Skin Renewal System components individually?
A: Yes, each product is available individually.
Q: What is the active ingredient in Fruit Acid Exfoliant?
A: The active ingredient is 10% non-buffered Lactic Acid.
Q: In what order do I use Theraderm products?
A: Below is the recommended order in which you would use the products:
- Theraderm Nupeel Natural Enzyme Peel – as often as necessary
- Theraderm Cleansing Wash or Reversion Clarifying Cleanser – 2 times daily
- Theraderm Fruit Acid Exfoliant or Reversion Purifying Toner – 2 times daily
- Theraderm Peptide Repair Eye Crème – 2 times daily
- Theraderm Enlighten Skin Brightener – 2 times daily
- Theraderm OPC Reparative Serum – 2 times daily
- Theraderm Eternox Peptide Crème - 2 times daily
- Theraderm Moisturizer of your choice - 2 times daily
- Theraderm Platinum Protection Facial Sunscreen - once daily – am only